Return & Refund Policy
Last Updated: January 2025
Important Notice
Due to the nature of vape and tobacco products and health regulations, we have a limited return policy. E-liquids and consumable products cannot be returned once opened for health and safety reasons.
Return Eligibility
Eligible for Return
- Defective devices (within 30 days)
- Unopened, sealed products (within 14 days)
- Incorrect items shipped
- Damaged items (reported within 48 hours)
- Hardware with manufacturer defects
NOT Eligible for Return
- Opened e-liquids or pods
- Used disposable vapes
- Products with broken seals
- Items damaged by misuse
- Clearance or final sale items
- Products without original packaging
Return Timeframes
| Product Type | Return Window | Condition |
|---|---|---|
| Defective Devices | 30 days | With proof of defect |
| Unopened Products | 14 days | Sealed, original packaging |
| Damaged Shipments | 48 hours | Photo documentation required |
| Wrong Items | 14 days | Unopened preferred |
How to Request a Return
- Contact Customer Service
Call us or visit one of our stores with your order number and reason for return.
- Receive Return Authorization
If your return is approved, you'll receive a Return Merchandise Authorization (RMA) number and return instructions.
- Package Your Return
Pack items securely in original packaging if possible. Include the RMA number on the outside of the package.
- Ship or Bring Your Return
Ship the package to us or return it in person at either store location.
- Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Methods
- Refunds are issued to the original payment method
- Credit card refunds may take 5-10 business days to appear
- Store credit is available as an alternative (issued immediately)
Refund Amounts
- Full refund for defective items or shipping errors
- Product price minus original shipping for change of mind returns
- 15% restocking fee may apply for unopened returns
- Return shipping costs are non-refundable unless return is due to our error
In-Store Returns
Items purchased online can be returned at either of our store locations:
- Bring the item with original packaging
- Provide order confirmation or receipt
- Valid ID required (must match order name)
- Same return policies apply
Contact Us
For return questions or to initiate a return:
Corp Gummies
Email: support@corpgummies.com